Frequently Asked Questions

Everything you need to know about your Liquid London beauty journey.

Are Liquid London products cruelty-free?

Yes, we are committed to ethical beauty. All Liquid London products are 100% cruelty-free and we never test on animals at any stage of production.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days. We also offer an Express Delivery option which ensures your beauty essentials arrive within 24 hours if ordered before 2pm.

Can I return a product if it doesn't suit my skin?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

Do you offer international shipping?

Currently, we ship to the UK, Europe, and North America. Shipping times and fees vary by destination and are calculated at checkout.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your glass bottles recyclable?

Sustainability is at our core. Our signature glass packaging is 100% recyclable, and we encourage our customers to repurpose or recycle them according to local guidelines.